Device Manager Error Codes

Device Manager Error Codes

Additionally, a problem code explaining the problem is displayed for the device. The next step is to understand what each of these error codes mean and apply the recommended resolution. The list of problem codes and the recommended resolution are as follows:

Code 1

Code Meaning: The device is not configured correctly.

Recommended Resolution: The software drivers for the device have been incorrectly installed or incorrectly configured. Select the Driver tab and click the Update Driver button. This will launch an update Wizard. Follow the instructions and locate the correct driver for the device to install it.

Additionally, you could try removing the device from Device Manager and reinstalling it using the Add Hardware Wizard.

Verify from the hardware documentation/manufacturer’s Web site that the device will work with your OS.

Code 2

Code Meaning: (Not applicable to Windows XP) Depending on the

type of device, this could indicate either a problem with the BIOS

or a problem with loading the device driver.

Recommended Resolution: Check with the BIOS manufacturer for

an updated BIOS. See the BIOS section of this guide on how to

update the BIOS.

OR

Get an updated driver for the device from the manufacturer and

update the device software by clicking Update Driver on the Driver

tab.

Remove the device from Device Manager and reinstall it using the

Add Hardware Wizard.

Code 3,REGISTRY PROBLEMS

Code Meaning: The driver is corrupt or your system is running low on memory and other resources.

Recommended Resolution: Run the Update Driver Wizard and rein­stall the driver or get an updated driver from the manufacturer. AND/OR

Close any applications using memory. AND/OR

Add more RAM. See the chapter on Memory on how to do that. AND/OR

Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 4

Code Meaning: (Not applicable to Windows XP) One of the drivers

for the device may have been corrupted, or its Windows Registry

entry may be damaged.

Recommended Resolution: Check the registry by running scan-

regw.exe. Click Start > Run. Type scanregw.exe and hit [Enter]. This

program will check the Registry for corruption and prompt you to

restore a previous good version of the Registry if it encounters any

damaged entries.

AND

Remove the device from Device Manager and reinstall it using Add

Hardware Wizard.

Code 5

Code Meaning: (Not applicable to Windows XP) The device has requested a resource that Windows doesn’t know how to handle. Recommended Resolution: Run the Update Driver Wizard and rein-stall the driver or get an updated driver from the manufacturer.

OR

Remove the device from Device Manager and reinstall it using the

Add Hardware Wizard.

Code 6

Code Meaning: (Not applicable to Windows XP) Another device is using a resource that this device needs.

Recommended Resolution: Run msinfo32.exe to get more infor­mation on the conflict. Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the man­ufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the Automatic Settings checkbox, click the Change Setting button and input the values.

OR

Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer. AND/OR

Remove the device from Device Manager and reinstall it using Add Hardware Wizard.

Code 7

Code Meaning: (Not applicable to Windows XP) The drivers need to be reinstalled.

Recommended Resolution: Run the Update Driver Wizard and rein­stall the driver or get an updated driver from the manufacturer. AND/OR

Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 8

Code Meaning: (Not applicable to Windows XP) Windows cannot load the basic device loader file that loads the device driver, or it is missing or corrupt, or a software value for the device is missing or corrupt.

Recommended Resolution: Run the Update Driver Wizard and rein­stall the driver or get an updated driver from the manufacturer.

OR

Remove the device from Device Manager and reinstall it using the

Add Hardware Wizard.

Code 9

Code Meaning: (Not applicable to Windows XP) The BIOS is report­ing the resources for this device incorrectly and the Windows Registry is invalid.

Recommended Resolution: Run the Update Driver Wizard and reinstall the driver or get an updated driver and the correct Registry entries from the manufacturer. AND/OR

Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. OR (as a last resort) Reinstall Windows.

Code 10

Code Meaning: The hardware will report the reason for failure that Windows should display. If the hardware doesn’t report the reason for failure, Windows will say that the device is not present, not working correctly or does not have all the required drivers installed.

Recommended Resolution: If the failure message is present, use that to troubleshoot the problem by referring to the documenta­tion or manufacturer’s Web site. AND/OR

Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer.

OR

Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 11

Code Meaning: (Not applicable to Windows XP) Windows stopped responding when it tried to start the device, and hence will never try to start this device again.

Recommended Resolution: Run the Update Driver Wizard and reinstall with an updated driver from the manufacturer.

Code 12

Code Meaning: Two devices have been assigned the same I/O port, interrupt or DMA channel. This could be by the BIOS, by Windows, or both. Also, it could be that the BIOS has not allocated enough resources for the device.

Recommended Resolution: Disable one of the devices. (Windows 9x/ME: Double-click, select “Disable in this hardware profile” on the General tab of the property sheet; Windows 2000/XP: Right-click and select Disable)

OR

Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the manufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the “Automatic Settings” checkbox, click the “Change Setting” button, and input the values.

OR

Reconfigure the BIOS resource allocation if possible. Refer to the motherboard documentation along with the device documentation.

Code 13

Code Meaning: (Not applicable to Windows XP) Windows did not detect the hardware.

Recommended Resolution: Verify that the hardware is working and that the physical installation is correct. Refer to the manufac­turer’s documentation for specific installation instructions. AND

Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 14

Code Meaning: The device cannot work properly until the system is

restarted.

Recommended Resolution: Restart the computer.

Code 15

Code Meaning: (Not applicable to Windows XP) The device is caus­ing a resource conflict.

Recommended Resolution: Run msinfo32.exe to get more infor­mation on the conflict. Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the manufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the “Automatic Settings” checkbox, click the “Change Settings” button, and input the values.

Code 16

Code Meaning: The device is only partially configured and Windows could not find all the resources required by this device.

Recommended Resolution: Run msinfo32.exe to get more infor­mation on the conflict. Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the man­ufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the “Automatic Settings” checkbox, click the “Change Settings” button, and input the values.

Code 17

Code Meaning: (Not applicable to Windows XP) The hardware is a multi-function device whose driver file is reporting invalid infor­mation on how to split the resources.

Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. Use an updated device driver if required.

Code 18

Code Meaning: The drivers for this device should be reinstalled.

Recommended Resolution: Select the driver tab and click the “Update Driver” button. Use an updated device driver if required.

Code 19

Code Meaning: A problem with the Windows Registry entry for

this device was detected.

Recommended Resolution: In Windows 9x/ME/2000, run the Registry scanner (scanreg.exe). If this does not solve the problem, run “scanreg.exe /restore”. If this still does not solve the problem, remove the device and reinstall it using the Add New Hardware Wizard.

In Windows XP, run the Troubleshooting Wizard from the General tab of the Device Properties sheet. Click Uninstall and then click “Scan for hardware changes” to reinstall the device. If that doesn’t solve the problem, restart the computer in Safe Mode and select “Last Known Good Configuration”.

Code 20

Code Meaning: (Not applicable to Windows XP) One of the drivers

for this device could not be loaded, and Windows is not able to

interpret the result.

Recommended Resolution: Remove the device from Device

Manager and reinstall it using the Add Hardware Wizard.

Code 21

Code Meaning: The device is being removed as it has a problem,

and Windows needs to be restarted.

Recommended Resolution: Wait a few seconds and refresh the

Device Manager. If the device still shows, then restart the computer.

Code 22

Code Meaning: The device has either been disabled by a user or has

not started.

Recommended Resolution: Wait a few seconds and refresh the

Device Manager. If the device still shows, then restart the computer.

Trying enabling the device. If that is not possible, remove the

device, reboot the computer and reinstall it using the Add

Hardware Wizard.

Code 23

Code Meaning: (Not applicable to Windows XP) This indicates a problem with the drivers of either the primary or secondary dis­play adaptor. The device loader program delayed loading the device and then did not inform Windows.

Recommended Resolution: Verify that the drivers for all the dis­play adaptors on the computer are correct and updated. Remove the display adaptors and reboot. Windows will automatically detect the adaptors and configure them.

If the device is not a display adaptor, then remove the device and reinstall it using the Add Hardware Wizard.

Code 24

Code Meaning: Windows couldn’t detect the device. This error may

happen if the device has been set for removal.

Recommended Resolution: Verify that the hardware is working

and that the physical installation is correct. Remove the device

from Device Manager. Reinstall it using the Add Hardware Wizard.

Update the device driver to the latest.

Code 25

Code Meaning: (Not applicable to Windows XP) The device installa­tion has not yet been completed.

Recommended Resolution: Restart the computer. Windows may require to be reinstalled depending on whether the reboot solves the problem or not.

Code 26

Code Meaning: (Not applicable to Windows XP)

The device did not load or not all the drivers were installed.

Recommended Resolution: Remove the device from Device

Manager. Reinstall using the Add Hardware Wizard.

Code 27:

Code Meaning: (Not applicable to Windows XP)

The Windows Registry entry describing the resources for this

device is not valid.

Recommended Resolution: Remove the device from Device

Manager. Reinstall it using the Add Hardware Wizard.

Code 28

Code Meaning: (Not applicable to Windows XP) The driver for the device was not installed correctly.

Recommended Resolution: Use the Update Driver Wizard to rein­stall the driver. AND/OR

Remove the device from Device Manager. Reinstall it using the Add Hardware Wizard.

Code 29

Code Meaning: The device has been disabled in the BIOS, or the device will not work with the version of Windows you are using. Recommended Resolution: Enable the device in the BIOS. Refer to the motherboard documentation for details and see the BIOS sec­tion of this guide for further information.

Code 30

Code Meaning: (Not applicable to Windows XP) An IRQ that cannot be shared is being used by this device and another device driver. Recommended Resolution: View the resource conflict in the resources tab, if available. Refer to the manufacturer’s documenta­tion for either device and change the IRQ allocation manually. You can do this by clearing the “Automatic Settings” checkbox and clicking the “Change Settings” button.

Code 31

Code Meaning: To function properly, the device depends on anoth­er device which is not functioning properly. Most likely the other device will also have a error code.

Recommended Resolution: Troubleshoot the dependant device to enable this device. If they still don’t work, remove them from Device Manager and reinstall them using the Add Hardware Wizard.

Code 32

Code Meaning: (a) The installation disk/CD-ROM or network loca­tion was not accessible to install the device drivers. (b) A driver or service for the device has been disabled.

Recommended Resolution: (a) Restart the computer. If that doesn’t solve the problem, copy the installation files to the hard disk and run the setup program for the device.

(b) Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 33

Code Meaning: (a) The hardware is not responding to the driver software for the device.

(b) The software that determines the resources required by the device has failed.

Recommended Resolution: (a) Obtain an updated driver from the manufacturer. Remove the device from Device Manager and rein­stall it using the Add Hardware Wizard. (b) The hardware might have failed and needs to be replaced.

Code 34

Code Meaning: The device has to be configured manually.

Recommended Resolution: Refer to the manufacturer’s documen­tation for instructions.

Code 35

Code Meaning: The BIOS is missing a resource assignment entry

for the device and needs to be updated.

Recommended Resolution: Obtain and install a new or updated

BIOS from the computer manufacturer or motherboard

manufacturer.

Code 36

Code Meaning: The IRQ configuration has failed.

Recommended Resolution: Refer to the motherboard documenta­tion to see if you can change the IRQ settings in the BIOS. See the BIOS section of this guide for further information.

Code 37

Code Meaning: The driver software failed to load.

Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 38

Code Meaning: The driver software is already loaded into RAM and

cannot be loaded again.

Recommended Resolution: Restart the computer.

Code 39

Code Meaning: Some or all the drivers could not be loaded as they

may be corrupted or missing.

Recommended Resolution: Remove the device from Device

Manager and reinstall it using the Add Hardware Wizard. Update

the driver if possible.

Code 40

Code Meaning: The driver’s Registry entry is either corrupted or

missing.

Recommended Resolution: Remove the device from Device

Manager and reinstall it using the Add Hardware Wizard. Update

the driver if possible.

Code 41

Code Meaning: This usually happens when Windows cannot

detect non-Plug and Play devices.

Recommended Resolution: Obtain an updated driver for the

device from the manufacturer. Remove the device from Device

Manager and reinstall it using the Add Hardware Wizard. Update

the driver if possible.

Code 42

Code Meaning: A (system bus) driver has created duplicate entries,

or a serial number is discovered in a new location before it is

removed from the old location.

Recommended Resolution: Restart the computer.

Code 43

Code Meaning: One of the drivers controlling the device notified

Windows that the hardware has failed in some manner, and

Windows stopped the device.

Recommended Resolution: Refer to the hardware documentation

or the manufacturer’s Web site to resolve this error.

Code 44

Code Meaning: A software program or system service has shut

down the hardware.

Recommended Resolution: Restart the computer.

Code 45

Code Meaning: The hardware is not connected to the computer.

This error is reported when the computer is set to show all devices

previously connected to the computer.

Recommended Resolution: Reconnect the hardware or ignore the

error. No resolution is necessary.

Code 46

Code Meaning: Windows is not able to access the device as the sys­tem is shutting down.

Recommended Resolution: The device should work correctly when the computer restarts.

Code 47

Code Meaning: The device has been prepared for safe removal either by unplugging or pressing an eject button.

Recommended Resolution: Unplug or eject the device and then plug it or insert it back in to bring the device back online. Note: Restarting the computer also brings the device back online.

Code 48

Code Meaning: The driver for the device is known to have problems

with Windows.

Recommended Resolution: Obtain an updated driver from the

device manufacturer and update the driver.

Code 49

Code Meaning: The system hive of the Windows registry has reached its maximum limit and new devices cannot work until the size is reduced.

Recommended Resolution: The system hive contains configura­tion for the entire computer. Uninstall all device drivers that are no longer in use to reduce the size of the system hive.