Keyboard Is Dirty
Keyboards should be cleaned with "spray-n-wipe" cleaner and a cloth or tissue on a monthly basis. Ensure that computer is not powered up while cleaning the keyboard. Compressed air can also be used to clean between the keyboard keys. Another tip: clean the keys with a cotton swab dipped in alcohol.
Keyboard Not Found" Message
Your keyboard is not plugged into the computer securely. Unplug it and plug it back in and the problem should go away. If this doesn't work, follow procedure: “Computer isn't taking inputs from keyboard” (below).
Key Is Stuck
If a key does not work or is stuck in the down position, you may try to remove it with a CPU "chip puller" tool. These simple "L" shaped tools are great at pulling out keys. Once you've pulled out the stuck key, you can try to stretch the spring to "reanimate" its action.
Computer Isn't Taking Inputs From Keyboard
1. Is keyboard connected to computer? Ensure that the keyboard is plugged into the keyboard jack and not into the mouse jack. If the keyboard was unplugged, plug it back in and reboot the computer.
2. If the keyboard still doesn't work on boot-up, power down the computer and try to borrow a friend’s known-good keyboard for troubleshooting. Plug the new keyboard up and boot up the computer. If the new keyboard works, the old keyboard is bad and needs to be replaced. 3. If the known-good keyboard doesn't work, check your BIOS to make sure it sees the keyboard. It should say, "installed." If the BIOS recognizes the keyboard, then you probably have a bad keyboard port.
Keyboards should be cleaned with "spray-n-wipe" cleaner and a cloth or tissue on a monthly basis. Ensure that computer is not powered up while cleaning the keyboard. Compressed air can also be used to clean between the keyboard keys. Another tip: clean the keys with a cotton swab dipped in alcohol.
Keyboard Not Found" Message
Your keyboard is not plugged into the computer securely. Unplug it and plug it back in and the problem should go away. If this doesn't work, follow procedure: “Computer isn't taking inputs from keyboard” (below).
Key Is Stuck
If a key does not work or is stuck in the down position, you may try to remove it with a CPU "chip puller" tool. These simple "L" shaped tools are great at pulling out keys. Once you've pulled out the stuck key, you can try to stretch the spring to "reanimate" its action.
Computer Isn't Taking Inputs From Keyboard
1. Is keyboard connected to computer? Ensure that the keyboard is plugged into the keyboard jack and not into the mouse jack. If the keyboard was unplugged, plug it back in and reboot the computer.
2. If the keyboard still doesn't work on boot-up, power down the computer and try to borrow a friend’s known-good keyboard for troubleshooting. Plug the new keyboard up and boot up the computer. If the new keyboard works, the old keyboard is bad and needs to be replaced. 3. If the known-good keyboard doesn't work, check your BIOS to make sure it sees the keyboard. It should say, "installed." If the BIOS recognizes the keyboard, then you probably have a bad keyboard port.
I Plugged Keyboard Into Mouse Port
1. Many mice and keyboards today use a PS/2 connector. If you plugged your keyboard into the mouse port (or vice versa), follow steps 2 and 3.
2. Shut down the computer and plug the keyboard into the keyboard port. The keyboard port is usually marked with a "keyboard" symbol. Plug the mouse into the mouse port (usually marked with a mouse symbol).
3. Reboot the computer; the keyboard should work now. If keyboard doesn't work, check your BIOS to make sure the BIOS recognizes the keyboard. You should see the words, "installed" or "enabled" under the keyboard.
4. If the BIOS recognizes the keyboard but it still doesn't work, you may have a bad keyboard port.
I Spilled a drink on my keyboard!
1. If you spill any liquid in the keyboard, turn it upside down ASAP. Drain all the water out of the keyboard, shaking it if necessary. If you've spilled water into the keyboard, just let it dry. You may use a hair dryer to dry out area under the keys (remember, too much heat and you could damage the electrical components).
2. If you've spilled a soda into the keyboard, completely rinse it in warm water. No soap please! You may use a hair dryer at this point or just let it dry for 2 days. Ensure the keyboard is perfectly DRY before you attempt to use it again. Don't plug a wet keyboard into electrical equipment. Think safety.
5. If the keyboard still doesn't work, replace the keyboard.
Only Types Capitals
USUALLY THIS IS CAUSED BY THE "CAPS LOCK" KEY BEING LEFT ON. PRESS "CAPS LOCK" KEY ONCE to fix this problem.
Page Up/Page Down Keys Are Locked
Your "Scroll Lock" function may be engaged. Press the Scroll Lock Key once.
Letters on Keyboard Don't Work
Check to see if there are any obstructions to the keys. If other keys work, then your keyboard is going bad and needs to be replaced.
1. Many mice and keyboards today use a PS/2 connector. If you plugged your keyboard into the mouse port (or vice versa), follow steps 2 and 3.
2. Shut down the computer and plug the keyboard into the keyboard port. The keyboard port is usually marked with a "keyboard" symbol. Plug the mouse into the mouse port (usually marked with a mouse symbol).
3. Reboot the computer; the keyboard should work now. If keyboard doesn't work, check your BIOS to make sure the BIOS recognizes the keyboard. You should see the words, "installed" or "enabled" under the keyboard.
4. If the BIOS recognizes the keyboard but it still doesn't work, you may have a bad keyboard port.
I Spilled a drink on my keyboard!
1. If you spill any liquid in the keyboard, turn it upside down ASAP. Drain all the water out of the keyboard, shaking it if necessary. If you've spilled water into the keyboard, just let it dry. You may use a hair dryer to dry out area under the keys (remember, too much heat and you could damage the electrical components).
2. If you've spilled a soda into the keyboard, completely rinse it in warm water. No soap please! You may use a hair dryer at this point or just let it dry for 2 days. Ensure the keyboard is perfectly DRY before you attempt to use it again. Don't plug a wet keyboard into electrical equipment. Think safety.
5. If the keyboard still doesn't work, replace the keyboard.
Only Types Capitals
USUALLY THIS IS CAUSED BY THE "CAPS LOCK" KEY BEING LEFT ON. PRESS "CAPS LOCK" KEY ONCE to fix this problem.
Page Up/Page Down Keys Are Locked
Your "Scroll Lock" function may be engaged. Press the Scroll Lock Key once.
Letters on Keyboard Don't Work
Check to see if there are any obstructions to the keys. If other keys work, then your keyboard is going bad and needs to be replaced.
If the keyboard does not respond at all:
1.Restart the computer, sometimes this will resolve the problem, as it may of froze up during the first boot up. Make sure nothing has spilled or fallen into the keyboard (between the keys).
2.Look behind the system (Computer Tower or Case) where the keyboard plugs in. Make sure the cable connector is fully seated into the keyboard connector. Also that if a PS/2 that it is not accidentally connected into the MOUSE port.
3.Shut the computer down. Physically remove the keyboard cable and visually check to make sure that no pins are bent or broken. If you have access to another keyboard try it, if it works then replace the keyboard.
If you are running windows:
Most times a Stuck Key will cause an error message. If any keyboard errors shows up on the screen look at your manual to correct the error/problem. This can also occur if you try to type while the computer is booting up. If you do try another keyboard and get the same type of error then try this using the mouse:
1.Try booting without the keyboard plugged in, or if the Windows boot screen comes up select SAFE MODE. Once you get into Windows check within Device Manager and see if there is a Yellow or Red mark next to the Key Board entry, which means there is a problem. Highlight that entry and remove it. Reboot and Windows will re-configure the keyboard.
2.If Windows did not fix your keyboard it is possible that the keyboard port itself is bad this may prove true if a second keyboard does not work. Rarely, but sometimes if a keyboard over-heats an error message will appear on the monitor. Normally only Stuck Keys will generate an error message on the monitor.
1.Restart the computer, sometimes this will resolve the problem, as it may of froze up during the first boot up. Make sure nothing has spilled or fallen into the keyboard (between the keys).
2.Look behind the system (Computer Tower or Case) where the keyboard plugs in. Make sure the cable connector is fully seated into the keyboard connector. Also that if a PS/2 that it is not accidentally connected into the MOUSE port.
3.Shut the computer down. Physically remove the keyboard cable and visually check to make sure that no pins are bent or broken. If you have access to another keyboard try it, if it works then replace the keyboard.
If you are running windows:
Most times a Stuck Key will cause an error message. If any keyboard errors shows up on the screen look at your manual to correct the error/problem. This can also occur if you try to type while the computer is booting up. If you do try another keyboard and get the same type of error then try this using the mouse:
1.Try booting without the keyboard plugged in, or if the Windows boot screen comes up select SAFE MODE. Once you get into Windows check within Device Manager and see if there is a Yellow or Red mark next to the Key Board entry, which means there is a problem. Highlight that entry and remove it. Reboot and Windows will re-configure the keyboard.
2.If Windows did not fix your keyboard it is possible that the keyboard port itself is bad this may prove true if a second keyboard does not work. Rarely, but sometimes if a keyboard over-heats an error message will appear on the monitor. Normally only Stuck Keys will generate an error message on the monitor.
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